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FAQ

FAQ

Company FAQ

What textures can you provide?

Light crisp (FD), less oily crunch (VF), chewy (dehydrated), soft tender (candied fruits).

What fruits and vegetables can you make?

We can make most of the fruits and vegetables on the market.

Fruits include strawberries, mangoes, bananas, apples, blueberries, and mixed fruit products.

Vegetables include pumpkin, garlic, onions, okra, shiitake mushrooms, green beans, scallions, yams, and mixed vegetable products.

Will processing destroy fruit and vegetable nutrition?

Most of our production uses low-temperature technology. Vitamins and fiber are well-kept without nutrition loss from high heat.

Can you make additive-free or low-sugar versions?

Custom formulas are available. We provide zero-additive, low-sugar, original taste or standard recipes as requested.

OEM & Customization

Can I customize packaging size, printing and cartons?

Sure. We adjust bag styles, sizes, color printing, logo design and outer shipping cartons.

Can I adjust sweetness, crispness or flavor?

We control the sugar content, hardness, and taste to meet the preferences of your consumers.

Do you support mixed fruit & vegetable packaging?

Yes. Some products can be customized with mixed combinations and adjustable ingredient ratios.

Sample & Bulk Order

Can I get samples?

Samples are available. Customers only cover delivery cost. We suggest sample confirmation before mass production.

How long for sample preparation?

Regular samples take 3–5 working days. Custom formula or custom package samples need 5–7 days.

What’s your minimum order quantity?

Stock items have low MOQ. MOQ for private label orders can be negotiated.

How long is mass production lead time?

15–25 working days after deposit and all details confirmed. Rush orders can be discussed.

Shipping & After-Sale

What delivery methods do you support?

Bulk orders can be shipped by sea, while samples and small batches can be shipped by air or express. We use export safety packaging to prevent moisture and damage.

How to avoid broken crisps during transit?

We use shockproof inner packaging and thick reinforced cartons, especially for fragile FD and VF crispy snacks.

Is after-sales support provided?

We offer full after-sales follow-up for quality, packaging and shipping issues. Looking forward to our long-term stable cooperation.

Grow Your Healthy Food Brand with Hailian

High-quality fruits & vegetables are the foundation of every successful healthy food brand. We carefully select fresh fruits and vegetables, bring you healthier, cleaner, and more competitive products.
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